Diffusing a Tense Situation in a Meeting

Following up to the last blog post, I want to give you a few pointers on what to do should tempers flare during a meeting you’re leading. Sometimes the shock of such deplorable behavior by adults will keep you in a state of inertia. But don’t just sit there! Do something constructive to alleviate the tension and keep the meeting moving. It’s best to prepare yourself for these rare occasions beforehand. I have to say, I used to work for a bunch who regularly pushed each other’s buttons, turned red in the face and wagged fingers at each other. In my case, it wasn’t a rare occurrence. But I am hoping, for your sake, that you won’t have to diffuse anger too often at a meeting.

When someone tries to hijack the agenda to showcase their expertise or expound on a pet issue, assure them their discussion is important and, if necessary, suggest the discussion be continued outside of the current meeting. You could also say, “I am sure I could get an education on tax tribunals listening to you, but we really need to keep the meeting moving.” Remind them of the current meeting’s agenda. More than likely they will get the point and quiet down.

If tempers flare try to defuse by saying, “Your passion for the subject is evident. We are impressed by your knowledge and commitment to your argument, but we need to keep in mind the matter at hand and come to resolution.” Suggest they bring their issue to another meeting by putting it on the agenda making sure the issue is relevant to the issues your organization deals with. If the argument is so heated that it continues on, don’t bother trying to placate. Firmly cut the offender(s) off and move on. Others will appreciate your leadership. Your role is to keep the meeting rolling and on agenda.